I was abit skeptical after reading reviews but the hotel was excellent. The staff were great and very helpful. The room was a little outdated but who cares when you’re in the heart of it all. The beds were probably the comfiest I’ve ever stayed in. Room very spacious, had a little balcony too although we didn’t use this as we were too busy doing other stuff. The room is what you make it, we only washed, slept and got changed here so was perfect for us and very handy right on Clifton hill. No complaints at all.

Apart from could do with a little refurb the place was perfect

Great location and price! Rooms are clean and WEGO bus stops are pretty close. Staffs are friendly and welcoming. (Note: if you're taking the green line WEGO bus, there's a small slope from the bus stop to here)

The rooms are not very soundproofing, but overall it is still a great option considering the price and the location!

It is not a 5 star hotel. However, if you are looking for the absolute best location with clean and comfortable beds; a view of the falls and the skywheel with an occasional burst of fire from the lava fountain waterfalls. This is your place (room 205). No restaurant on site but Ruby Tuesday is right off our balcony. Amazing views. The staff is both friendly and accommodating. A great bargain. A simple place to stay...at the best location. We'll worth it and highly recommended. Enjoy!

We had to leave...vacations over. Wonderful place to stay with incredible views. The staff was friendly and the team works to provide the very best...it shows

It’s our home away from home for about 15 years. We are always welcomed with a smile from management, front desk, maids, maintenance, parking lot attendant. It’s great location in Cliffton hill makes even more perfect. Close to everything just waking distance to anything. We watch the fireworks everyone from outside our room with a drink and comfort of the chairs. The Midway is right across from the hotel which we go to at around 11 at night and it’s just so amazing to walk across the street and we are back home yayyy. We love that we are treated from the first day to our recent stay always like family. We hope it never changes because we would be lost. We go at least 5 times a year and love it more each time. The pool is an A+! To all the amazing employees thank you, keep it up

Nothing!!!!

Location! It was right above the Falls, conveniently located at Clifton Hill. Close to everything.

Being on Clifton Hill, it was very load until 130. Sheer curtains only, so flashing lights into the room until the middle of the night on top of the noise. Not much can be done about the outside noise due to the location, however all rooms should have blackout curtains.

It was in the heart of it all!!! The staff was super friendly and helpful with anything we needed! It’s in a perfect location! Your feet hurt, rooms right there, you bought stuff and didn’t want to carry it, your rooms right there! We didn’t need our car or an Uber the entire time we where there. Everything was in walking distance! We have stayed in the high end hotels in Niagara Falls and I will not be paying those prices again!

Other than no view from the room we had because of Ruby Tuesdays (honestly it wasn’t that big of deal at all) , we liked everything!!

You can’t beat the location. It is literally a quarter-mile to the falls. Right in the heart of numerous amusement games shops things to do. It’s a perfect location.

One of our light fixtures in the room did not work. One of the outlets by the sink did not work. We tried resetting the outlet with the button that you push, that didn’t work. Had to use a different outlet by the television to blow dry my hair. also, the toilet in our room just happened to be weird in that you had to hold the handle down for it to flush and sometimes it required two flushes just to flush a little bit of paper, not even a number two.

We usually take a trip to the falls once a year. This was our first since CV 19. Staff and cleanliness were fantastic all around. You can't beat the location. Park your car for your stay and not move it. A heads up that parking will cost you $15 dollars a day, which is still cheaper than most lots. There's a $150 credit card hold above the cost of the room for the length of your stay. It's returned the day that you leave. Might be harder for families to come up with the extra.

I understand the cost of the rooms due to the location right on Clifton Hill. Extremely clean but could use an update to make the cost a little easier to swallow.

Location

Hot water is not hot enough for a shower

Excellent location on Clifton Hill; the hotel is walking distance to all the attractions. Easy checkin and checkout. Paid parking was conveniently located on site. We got coupons for use at Family Restaurant which we used for breakfast next day. You can access Ruby Tuesday restaurant from a staircase within the hotel as well. There was a functioning mini fridge, microwave and coffee maker in the room. Ample towels and additional blankets were available. Overall an excellent choice for a family of 4 with 2 young children.