Loved this hotel. Was a bit put off by the exterior but inside the hotel is lovely. Big room, large comfy bed, great power shower and we got upgraded to a room with a hot tub! We also loved the free healthy breakfast they bring to your room which we had in bed - yoghurt, granola, fruit, fresh juice, boiled egg and a croissant. Very easy walk to the falls and the main strip of bars and restaurants. Also had a lovely meal at the restaurant - we did the $29 bistro menu and the steak and Mocktail were delicious. Farm to table so everything was really fresh.

Nothing.

The staff were so friendly and welcoming, it was our anniversary and we got upgraded to a jacuzzi room, they put tea lights and petals on the bed and decorated the towels into a heart shape and left us a card saying happy anniversary which was lovely. The bed was so comfy and roomy, the black out blinds were perfect for a great night's sleep and the shower was incredible. Breakfast was fantastic and we loved the orange juice, the pastries were nice and we liked the chefs quiche.

Honestly, couldn't have had a better experience. Thank you Sterling Inn

Place was recommended by a co-worker and we were not disappointed, celebrated our 15th wedding anniversary and had dinner at AG on the premises! Room, location and especially dinner (chef, staff and food) were all fantastic... upgraded to a jacuzzi/walking shower suite which were great and enjoyed a fantastic complimentary breakfast delivered to our room in morning. A short walk around the corner and we were at the top of Cliffton hill right near the fairis wheel with a view of the falls at the bottom of the hill.

Price was on the high side but worth it for the room and restaurant quality! TV in the room had some technical difficulties but didn't really care and the complimentary coffee area in lobby was out of order but both were small inconveniences.

The inn and spa are located close to Clifton Hill but far enough away that it's quite. Rooms are clean, nice breakfast in bed included.

The bedroom area is raised from the living room bathroom area, there is a small step down that you forget about in the middle of night when heading for bathroom. My husband fell and broke 2 toes. (8 wks off work intotal because of it) The step does light up a little as you approach it, so the hotel did it's best to warn.

Staff are very friendly and polite, we came by car at 9 pm - no issues at all. Our room was upgraded to this huge room , really. The complementary hot/cold beverages that was always opened was great. 10 minutes walk from the falls it's a good location for a place that doesn't offer view to the falls. I do recommend this hotel and will return if I am in the area.

W4/7 open desk , very clean room,big walk-in shower with boiling temperatures, friendly staff , big parking for 18$ a day fee, walking distance to the falls.

The rooms are HUGE! The staff goes out of their way to make your stay as comfortable as possible. My crown came out & the desk clerk found a dentist that was able to get me in. Within 2 hours of losing it, it was fixed & we were able to enjoy the rest of our vacation. The complimentary room service breakfast was such a nice way to start each day. If you want dining suggestions ask at the reception desk. We tried a couple of their suggestions & really enjoyed them both. The Sterling Inn is just one block off the main entertainment area, with the cruise dock & zipline just on the other side. We didn’t really need the car except for a day trip to Niagara on the Lake.

We only had one issue which was with the hot water in the shower. They addressed it immediately.

Everything was absolutely wonderful from the moment we arrived, until we left. We were given a room upgrade. The jacuzzi suite was large and spacious. The bed was comfortable and the room quiet. The breakfast in bed was delicious and the OJ & quiche were extremely good. They went above and beyond and even brought breakfast quite early on the day we left. All the staff were friendly & helpful. A great Indian restaurant is a 1 minute walk across the with reasonable prices & great food. The hotel is in a great location to Clifton Hill & Victoria Street too. Highly recommend!!!!!

Everything was great!!!

Location - everything walkable, smaller property hotel - high end, good price, very clean. We checked-in quick - they even upgraded our rooms to deluxe rooms for free!! Staff very attentive and friendly (even heard one of them call the rooms that didn’t put their breakfast card on the door the night before - to make sure they wanted breakfast or not).

It is “couple” hotel but I wish our room had something to hide the shower - it was open to view (maybe install drapes??). My daughter and I got innovative with bath towels. Not all rooms are like that my husband and son’s room had a closed bathroom. They did offer to move us (the next day) but it was a nice room upgrade so we stuck it out. The continental breakfast was good but can get tiresome if you have the same foods x 4 days (but you can always opt out and go out for breakfast).

From the moment we arrived, we were made to feel like special guests. We were heartedly welcomed; the spa, parking, and dining facilities were explained; and the room location was pinpointed. Our room more than met our expectations- we had been traveling for three weeks-staying at highly rated hotels and the Sterling Inn and Spa was by far the nicest one we stayed. I highly recommend it- nice furnishings, special touches (candles and rose petals), a professional and kind staff, extra clean rooms, and a lovely meal.

Better advertising (photos) to let the public know how nice this hotel is; it deserves more notice. The surrounding area does not do it justice.

The hotel experience was all lovely. Breakfast delivered to the room and all the little extras made this place so cozy. The spa services were excellent and the entire hotel was clean and fresh. Our room was beautiful and we just felt so pampered.

The only issue we encountered was the bed. The bed was so hard. It was so unfortunate because after all the ways this hotel offered relaxation, the bed itself was so uninviting. Just an update of beds and this would be a perfect place to stay.