The hotel is quite close to the centre, a 5-minute walk from Santa Maria del Fiore. The staff is friendly and the breakfast was good, especially for an Italian breakfast. Also, I liked the coffee. The room is big and comfortable. I slept well and appreciated a quiet room/with good soundproofing. A good value for money.

The cleaning needs to be improved. I found that there was a lot of dust in my room(no.14) and didn't feel it was a proper cleaning for a 4* hotel. I have stayed at other 4* hotels in Florence(even 3*) and all of them were spotless and clean. Besides location and comfort of the room, I always choose a hotel based on cleanliness rating.

The hotel is excellent. Perfect location, very clean and comfortable, wonderful breakfast. No elevator and very steep stairs but for a building from the 16th century, this is expected...

I got a different type of room (in the new part of the hotel) from the one that I booked (which was classic and very beautiful). I asked at the reception desk and they told me that is the same type (which was obviously not the case). Finally, I got a discount and I remained in the given room which was OK. Not too much trouble, but felt a little dissapointed. That is why I reviewed the hotel with 9 instead of 10.

From the moment I arrived a was greeted by Andre at the front desk, the otel staff made every effort to enhance my stay. Anthony was very helpful bringing my luggage to the room, as well as displaying lots of patience with me with the code and key combination on the room safe. Lorenzo took great care of the guest s every morning at breakfast. He makes a delicious latte. As a bonus, Andre and Lorenzo prepared a lunch to go for me on the way to Le Pavoniere Golf Club in Florence.

On the first night, a water pipe outside my room was noisy, so Andre and Anthony arranged for a ans set me up in a quieter room for the next three nights.

The staff was exceptionally friendly and eager to have the guests have a great time. Everyone is super dog friendly and even when our dog had an 'accident' on the carpet (we are so sorry for that), they were very kind and even asked for our dog's wellbeing after. We had help unpacking and packing luggages and got great recommendations for going out at night from the reception. Thanks for that! We loved how close we were to the dome and had every location of the florentine old town in walking distance. The street is busy with nightlife and gastro and has a Carrefour just next door. There is american and italian breakfast and fresh made coffee in the morning.

One thing that wasn't quite clear to us is that there is no real parking spot, not even for a few minutes. The street is very narrow and any parking car blocks all traffic. We would have packed more efficiently to get out of the car quickly. The hotel did send info on parking our car well in advance, though.

The hotel is in a great location. Only a short walk to all the main attractions in Florence such as the Galleria, the Duomo, the markets, the main train station and Uffizi. The staff were lovely. Alessandro made us feel very comfortable and was there to help with any inquires we had during our stay. The breakfast was delicious. Room was newly renovated and lovely interior. Bed and pillows were comfortable.

The only downfall was it was an old building. There was no lift however Alessandro always made sure someone was there to help us with our suitcases upon arrival and departure. He also informed us that a lift will be installed in February.

A beautiful hotel located in the heart of Florence, with lovely staff who couldn’t do enough to help us both before our arrival via email and throughout our stay. Upon arrival, the staff took our bags to our room and handled them again when we checked out. We booked two rooms, one of which had a lovely balcony overlooking the pool area. Both rooms were spotless and included nice extras like slippers and additional toiletries. The rooms also had air conditioning, which was a welcome relief in the summer heat. The pool was a wonderful feature, with towels provided for guests. We chose not to book breakfast since the hotel's central location offers plenty of nearby options but we decided to try it on our last day for convenience, and it was perfectly fine .

Hotel exceeded my expectations! After check-in, the manager walked me to the room personally. When I walked in, I found a personal hand written letter (full small 1-page letter, not post-it). It really lifted my spirits. Breakfast was at restaurant next door and was restaurant quality. I'm not sure if this is always the case or was temporary arrangement for the hotel. The location was convenient to walk everywhere. Room was spacious and modern. Really well done considering the building age.

Beautiful painted ceiling in our room! Good variety of breakfast buffet. Great location - many good restaurants on the block as well as a small grocery/wine shop. Friendly staff. Good value.

No elevator! Street was a bit noisy with the window open. While always clean, housekeeping was a little slapdash - sometimes we had coffee, sometimes not. But beds always made and towels fresh. No complaints.

The room was huge and the bed was comfortable. We are a family of three and we had so much room! The location was perfection! Straight shot to all the sights and I loved that the street is blocked to traffic so I didn’t have to worry about cars or motorcycles outside the hotel. Staff was friendly and super helpful. Simply a joy! Plus, there was an amazing laundromat around the corner that did our laundry in one day and saved our trip!

No negatives to state.

Very friendly and helpful staff, although the property wasn’t modern it was lovely and clean. Very convenient location, within walking distance of most places. Can’t comment on the pool as we didn’t use it or see it x

Breakfast was in the restaurant next door and staff weren’t as friendly and food not as nice as it could have been. I gave a low rating for this to the hotel and they immediately phoned me and asked for details, which shows they care.