Good location and facilities.

Don’t necessarily imagine a room with terrace and lake view- which are the ones on the published photos. We got a room with almost no light (we could open the window but the view was to the hallway). Also, breakfast is not served, they give you all to prepare it by yourself- in my opinion, a very expensive breakfast to be so basic. Wouldn’t pay for that!

Great views and location. Fireplace in Winter was a plus and difficult to find in Queenstown. Close to the city and was easy walk given the road works in the area

Underfloor heating was not working well, whether intentional or not. Air conditioning is not a satisfactory option for this as it drys the air out. Unit could do with a tidy up (Split in kitchen bench repaired when we were there) but crack in bathroom sink. Bed was lumpy. Soap and shampoo unit poorly designed, difficult to get soap out of as tops too low, sharp edges on persplex meant we had multiple cuts on our fingers trying to get the pumps to work by the time we left

Lake view and the staff was fantastic

If you are looking for a central CBD place, this is not it. it is a good 10-15 min walk to the Queenstown central area. Due to construction on frankton road walking isn’t the most convenient way either the space is shared with 2 accommodations, and if you are looking for a tranquil / serene stay, this isn’t it. despite staff mandating quiet hours, travelers can be loud, the doors slam shut very hard and very little sound proofing.

lovely location and the views were amazing. short walk to town about 10 min down and 15 min back saved us a lot on taxis (they aren’t cheap). staff were very friendly and helpful with our questions

wasn’t absolutely soundproof, didn’t like the fact I was room A and room B was attached. could hear them often. cups and cutlery weren’t the cleanest had to give them another clean, although the price we paid compared to other places was reasonable, it was still quite expensive I think for what we got overall.

Our room was a one bedroom apartment with a stunning view of the mountains surrounding Queenstown (including full length windows and a private balcony). The facilities were elegant and good quality, there were two TVs, and we loved the instant fire in the living room.

The location was a bit further out of town than we thought - about a 20-25 minute walk, with a lot of uphill on the way back (tough after a big meal!) One other small complaint - the fan in the bathroom was very loud (like a jet engine) and it came on automatically with the light, so there was no way to turn it off.

Walking distance to town. ( about 10 min). Bus stop just outside. Staff was very friendly and helpful I stayed in a regular room the first 3 nights which was simple but perfect for a solo traveler. I added a final night at the end of my stay but had to book the deluxe apartment because other rooms were books. Was a bit more than what I needed but such a big treat! I wish I could have stayed longer! Full kitchen, loft style bedroom, big comfortable living room with comfortable couch and a fireplace and lake view. Also I left my converter/plug and the staff was very helpful and kept it for me so I was able to return for it on my way to the airport.

The regular room was very clean and comfortable and perfect for just myself. But the windows open out to the sidewalk above ( for the hotel rooms) so I had to keep my shades closed for privacy

We liked the convenience of the kitchen equipment, microwave, coffee machine, toaster and kettle which meant we could prepare breakfast for ourselves each day. It was great to have the use of the washing machine and tumble dryer in our lobby. The king sized bed was very comfortable. Everything was beautifully clean. It was great to have an allocated parking space for our rental car.

No criticism.

We spent part of our honeymoon here. There was a note from the staff and a jar of mini brownies waiting for us in the kitchenette (which had enough utensils and such to cook a few meals in rather than always eating out, which was nice). The fireplace was a nice touch and the window view was nice.

The parking spots are hard to reverse out of so I had to back in, but there's storage cupboards in the spots meaning I had to stick out pretty far. There's also a fairly steep ramp for luggage, or stairs - no lift facility - this was fine for us but may not work for all.

The location is great. Walking distance to town, great views and the staff a very friendly and helpful. The cleaners that came through were very polite and did a great job everyday with the rooms.

The pillows were very uncomfortable and the parking was an issue. There was a tank on our side and with a large car it was an issue. The spaces are already small enough. No elevator so carrying bags to the top can be an adventure.

They provided slippers to guest. Which is fantastic. Availability of laundry facilities was a bonus.

Noise level. We share a common entrance with another unit plus the laundry facilities were shared between the two of us. Every time our neighbours comes back or go out, or when they start to use the washing machine and dryer we would be woken up by the noise (we didn't use the laundry facility). Insufficient power socket. My side of the electric blanket cannot be switched on because of the lack of power socket.