The location, since we were traveling by train, was perfect. It helped us explore the "non-turisty" area of Salzburg. It gave us opportunity to explore local restaurants and meet great local people. The hotel accommodation were excellent. The layout of our room was inspiring; industrial, and yet, contemporary. Next to Salzburg Central Station and yet was quiet, which allows you to rest during the night. When return to Salzburg, we would stay again at arteSalzburg.

Only one staff was welcoming. A young lady that wears a hijab, I did not get her name, welcomed us every time she saw us during our stay. Everyone else were too busy doing their work or ignored us for completely. We weren't able to open the window shades in our room, I enjoy day-light. A bit pricey.

Location Clean rooms Beautiful room view Helpful staff Mini bar free of charge welcome fruits and water in reception

Kettle not available in the room No hot beverages to drink in the room Not for family with kids ( no shower privacy ) Small room

Breakfast was sumptuous and you are aways greeted by friendly staff at the breakfast room. The people are the bar were also friendly. The view at the breakfast room was superb, overlooking at the old town and Fortress. Rooms were quiet even though its facing the train station.

There is a particular staff at the front desk that has spoiled our overall experience in Arte. Everyone and everything has met or exceed our expectations except this man at the front desk who is extremely unhelpful and condescending. When I asked for help around the city when we first checked in, he was even reluctant to tell me simple things like the opening hours at the market. And on another occasion when we asked for an ice bucket, he simply responded they he cant bring ice, but stopped at that. We have to asked him again if there is a place we can get ice, then he said at the bar. This guy shouldn’t be at the front desk and spoil the experience of guests and subsequently provide a bad review because of this one person.

We stayed at the 8th floor. The staff was great - very nice and happy to help with questions about what to do in Salzburg. In case you rent a car, you should know the parking costs 20€ per night but that’s the standard in Salzburg and we knew it beforehand. The room was clean, the closets were well organised, the beds were very comfortable, the location was very close to the Hertz car rental office (also very recommended), to the bus and train stations, and was still VERY quiet at nights. The hotel has a nice bar that serves snack dishes, cocktails and sometimes plays live music. It was also a walking distance from the river and the old city and that way we could take nice evening walks to the old city, the Salzburg bridge etc. Recommended restaurants in the area - “Golden Kugel” on Judengasse street and the restaurant at the Imlauer Hotel Oh and they have a stand of fresh fruit at the reception lobby :)

The location is exceptional with amazing mountain and city views all around. It is also very central and just a few minutes away from the station but still inside the hotel it is very quiet and peaceful. Having breakfast on the 15th floor is a wonderful experience. Apart from the lavish buffet the surrounding views are just magnificent. The hotel is very clean including the bed linen and towels. We will surely visit again. Thanks.

The reception area can be decorated better to be more welcoming. We could have been informed that the mini bar in the room is free of charge. Also the room maids can check if there is a bottle opener in the room.

Only think I did not like was that the bathroom had no door. It was all open for everyone to see. It was so awkward with family with two teenage girls. They should make different concept for family rooms and couple rooms Room had 2 double beds. It was very difficult to manage in such bathroom. Families better avoid.. or specifically ask for room with bathroom having door or atleast blinds to cover it. Otherwise location was superb just 150 m to railway station and bus station. Walkable to all main attractions like mirabell palace and Mozart place and cathedral. View from room window was fantastic with snow capped mountains in front of full you through ceiling to wall glass windows. Indian Restaurent at just 70 metres

View from our room (Studio on high floor). The Alps awaited us, a gorgeous view popped up when we opened the blinds in the morning. The central train and bus stations are a stone throw away, and plenty of buses to reach the old town. There's a good.size supermarket as well at the station.

Although the hotel looks modern, the reception area looks a bit tired, and also the blinds and rug in the room. The.picturesque shower has no door. Perfect for couples but not for us, a family with a teen girl and a grandparent. We managed the ahower schedule in the end 😄 The cleaner is rather stingy with the soap, it was less than a quarter full when we checked in for a total or four nights stay for 4x people.

Great location for anyone using trains as it's super close to the Salzburg HBF (main station). It has a free gym and sauna. The bedroom is clean, cosy and quiet. People complaining about the lack of privacy in the bedroom clearly did not see the photos. Indeed, the shower is separated from the bed by a glass wall, but we knew it from looking at the photos. Also, some people complained about the lack of kettles in the bedroom and having to request one from the reception. For us that was also fine, because not everyone needs one and this guarantees the kettles are always well maintained and cleaned. Also loved the late check out time (12h). Finally, if you want to make the best out of your stay, request a room with a good view (the upper levels)

The internet speed can sometimes fluctuate a bit, especially at peak times. So if you are counting on a strong signal (for streaming, video calls etc) make sure you do it outside of peak times.

The hotel is really nicely decorated, everything was clean and really comfortable. The location is great, we had just a few minutes of walk to the center. The weather was bad most of the time so we spent our time in sauna and in the bar with the beautiful view on the city so we weren’t bored 😄 Also big plus is the garage and the breakfast on the last floor with also the view on the city and it was very delicious (it wasn’t included in the price, we paid additionally 23€ but it was worth it). I will come back for sure the next time I visit Salzburg!

The location of the hotel is close to the main rail station and within an easy walk of the Old Town, with easy walking access to the river and the surrounding hills. Plenty of good cafes within a couple of minutes' walk. The room had an amazing view out across the city to the fortress. The rooftop bar was excellent....staff all good and the views from the bar are fantastic. All in all an excellent stay.

We didn't use the sauna, but would have used a pool if there had been one. We did change rooms as the original one allocated did not have the seating area we had expected....but this didn't really cause any real issues... we were able to change with no problem and still had the brilliant views.