🍽️ A Note on Dining at Cape Grace Hotel — When Time is Forgotten It’s not fair to hold a guest accountable for a rhythm they didn’t compose, or a culture they never rehearse To sit in one of Cape Town’s most iconic hotels — the beautiful Cape Grace — and wait 40 minutes for someone to take your order, then nearly an hour more for the food to arrive, with no apology, no follow-up, no flicker of accountability… that isn’t “grace.” That’s a slow erosion of hospitality, masked as elegance. South Africa is a treasure — wild in nature, warm in people, and rich in flavors. But the soul of true hospitality lies not only in luxury surroundings, but in the respect shown to the guest’s time, energy, and presence. It’s one thing to savor a slow meal when it’s woven with care. It’s another to feel forgotten — like your presence is a background detail, not a moment that matters. This isn’t about speed. It’s about intention. About that gentle, invisible thread that connects kitchen to table, guest to host, moment to memory. When that thread breaks, so does the experience. 👉🏼 We don’t need fast food — we need mindful service. We don’t expect perfection — but we do hope for acknowledgment. For in the end, what we remember isn’t just what we ate… but how we were treated while waiting.

Too noisy renovation in the hotel

Great location

Price I paid was 3 times what business colleague paid. I trusted website but will be reluctant to use you again.

The property is absolutely amazing. The ambiance is incredible, the location is so central, we felt so safe with such great security checks through the property. The room is so clean, the towels are amazing and bed linen. The harbour and Mountain View side is just perfect. We would definitely stay here again especially if they upgraded the menu selection

The menu is too small :( there is no food served late at night, very few dinner options on the menu and no breakfast options. You have to go down stairs for breakfast which ends quite early too. When on holiday some people prefer to sleep in so adding breakfast and more dinner options to the menu would really work well and round off the whole experiences. Not to mention downstairs booking a dinner at the restaurant, when handed the menu it’s the exact same as the lunch menu we had that day. Very disappointing:( we would look forward to returning if the food options were just upgraded

Location of the hotel is perfect for exploring the Cape, the breakfast was excellent, good choice of hot & cold selections & service was swift & staff always very pleasant & helpful. Bed was very comfortable & the room was clean & serviced well. We also had dinner one evening at the Heirloom restaurant which was excellent, with good choices & good wine list.All round very lovely hotel with exceptional service & staff thanks very much.

nothing.

Wonderful location, amazing furnishings/decor and the most helpful staff! All so friendly and wanting to do anything to make your stay enjoyable. Such beautiful people. The food was excellent as well. Loved how many healthy options there were at the breakfast buffet including the various health powders and juices / tonics. Also loved the Le Labo toiletries!

There was nothing we “didn’t like”.

The whole property has been renovated and looks fantastic. The room was very nice with a very comfortable bed and a beautiful view of the harbour and table mountain. Staff were all very nice and you can’t beat the location for the V&A. Lots of Lovely little touches for Christmas around the hotel with a nice bottle of wine waiting for us when we arrived.

Shower pressure could be better

All members of the staff were attentive to our needs at all times. Our deluxe penthouse bedroom and hotel was divinely sumptuous and luxurious. The breakfast was plentiful and served in a delightful restaurant setting. The pool area was private, yet felt like being on an expensive cruise liner. The complimentary car was a fantastic luxury, and kept us air conditioned on our local day trips. The location is simply perfect for enjoying all the V&A waterfront has to offer, as well as travelling to the local areas and airport. This stay was truly very, very special, and a large part of the experience is down to residing at Cape Grace! We were even presented with hand made chocolates, sparkling wine and a fruit basket on our anniversary. We LOVED our stay and cannot rate it highly enough.

There is virtually nothing negative to say about this gorgeous hotel; a minor suggestion is we felt that there should be a more informative magazine in the bedroom, such as the one that was given in the courtesy car. This would be beneficial for new visitors to the country and local area. Also, the hand made, locally produced toiletries in the bedrooms; although lovely and attractively packaged, were very feminine in their fragrance, and we felt that they should be more unisex in their scent and appearance. Neither of these minor points impeded our stay; they are just suggestions.

Great location, comfortable rooms, very good breakfast

Not much, a few issues with bookings of taxis but overalll good service.

The staff - especially Ray were amazing - went above and beyond. A truly exceptional hotel. Can’t wait to go back for a third time!

Modern, elegant, and the epitome of class!! The newly refurbished hotel is exceptional! I will, without a doubt, visit again. From the doorman, concierge, waitresses, chefs - the staff are warm, welcoming and simply outstanding!

N/A everything was great!