Great location,easily walkable to town centre/Castle. Friendly helpful staff, great breakfast and lovely room. Chose hotel for location and pool facilities.

Booked this hotel as it had a pool, however on arrival learnt extra £10 per person to use facilities. Apparently mentioned somewhere in small print. In fairness to the hotel, gave us a voucher to use pool once during our stay. Wouldn't choose this hotel again; when booking a hotel with pool facilities for this price would expect use of facilities to be included.

Staff was very attentive and kind. Location is good: close to city centre and Queen Street train station (1 stop away from Cardiff Bay). The room was clean and equipped with hairdryer, iron, fridge and the bathroom had both a bathtub and a shower. Daily housekeeping if needed

The food in the restaurant is not recommended. The quality is very low and waiting times long. I would not book breakfast included, very little options and tasteless food. Spa facilities are £10 per entry so if you are going in 3 times a day (no matter how long you stay) you’d pay £30.

Quick checking , great location, as near tot own centre

Charging people 10£ to use the pool , even as a guest, it seems ridiculous.Someone from outside of the hotel pays the same amount to use the pool.If your stay is for 3 days , you pay 3 times to use the pool. This is the first time where I had to pay to use a hotel's facilities

Room was large and quality fittings

1 paying £10 to use the pool 2 booking a quiet room. Which wasn't quiet because it was next to the lift and the house travelled through the walls

I've stayed here about 5 times altogether and always book a little night away for my parents ..was very disappointed I booked my parents a night away on January 3rd for a chritsmas present to find out they wanted 25 pound for them to use the spa facilities and pool and also 10 pound each for a dry robes..so was very disappointed to hear that as they haven't got much money and it spoilt my present to them 😢 so going forward I will not be staying in the mercure ever again..staff were very friendly so can't take that away from them but a bit of a shock you pay to stay somewhere and can't use the facilities

Convenient, clean, comfortable. Large rooms.

Why is there a £10 access charge for residents to use the pool? I can understand a charge for non-residents, but residents should not be charged.

Because I was there to work on some writing, I chose to stay in a suite at the top of the building. Having two rooms allowed me to separate my working area from the bed and bathroom. It was good to be able to have good breakfast and I enjoyed those as a good start to each day. The staff were, without exception, friendly and helpful. There were nice spa and pool facilities, which made for a more pleasant stay.

The menu provided for lunch and dinner was to me quite unpleasant, I am sorry to say. After the experience of eating there on the day of my arrival, I went out every day to a lovely Italian restaurant some 10 minutes walk away.

The room was clean. The mini bar was empty "no soft drinks or news paper" no information about why this was so and no information how to get the soft drinks. 14th floor, the windows were dirty. The room was very cold and air conditioning was on full but cold air. Also pillow protectors were not on pillows. Very basic tea and coffee. Over charged for the extra chicken, £6 instead of £3, but this was due to the till and not human error. Was a stunning room, bed was comfortable and clean. Speciality coffee was nice. Heaters were available. Bath was deep, and very hot water available. Very quiet area in the corner. Staff were excellent, breakfast was very good and gluten free available. Alternative milk was available also. Morning chef was polite,positive attitude and helpful. Had a problem leaving the basement in the car as the shutter would not open. Had to ring up and signal was terrible. But the gentleman rang back and opened the shutter eventually.

Beautiful views from our room, an incredibly comfortable room with a great layout and a large immaculate bathroom. Temperature of thr room was easy to control and extra radiators were also provided in the room for extra warmth in December. Friendly staff members who are always happy to help. Even a complimentary room upgrade as we were celebrating a birthday, and they had arranged balloons, a banner and a cake upon request. Hotel restaurant was very clean and well organised. Parking was easy to find a space and conveniently located beneath the hotel. Location of the hotel was ideal, within walking distance of all the shopping centres, winter market and castle. The weekend we spent here was perfect and I wouldn't hesitate before booking to return to this hotel!

Very small point but the 'complimentary soft drinks' in our fridge were a little limited, with one fanta and one lemonade. We would have appreciated at least two of each so we didn't have to choose who gets which! Also only one of us got slippers with our robes, haha!

The room was very comfortable I particularly liked that the bed for the third person was a proper bed and not a sofa bed. The food was also very nice particularly the breakfast. The car park was really convenient as my husband is disabled and the parking spot was right next to the hotel entrance. However, there was a slope and the doors were not automatic opening so a bit tricky to push a wheelchair up and open the door. But overall, we really enjoyed our stay and found it comfortable. We didn't get a chance to use the Spa facility which is a shame - next time!

As I said above the only thing I struggled with was the slope up to the door from the carpark to the hotel entrance as my husband is in a wheelchair. If the door opened automatically (or if there was a disabled button to open the door) it would have made it easier to push the wheelchair up the slope and into the hotel.