Once we found how to get into the car park, it was great! Very modern & clean. Reception staff were excellent & so friendly & helpful. Car parking pricing is a bit steep but it was right by the hotel and safe. The room was very clean with all amenities in place. The bed was large too! The restaurant food was amazing. We ate in there the first night and while the price was rather high I felt, the quality was outstanding. The staff were super friendly & very attentive. They were really ever so polite and friendly, especially Mrtikka (I do apologise if I’ve got that wrong) She was super helpful and an absolute asset to the hotel.

The hotel was cold. It was extremely cold weather outside but the bedroom and the main hotel was cold. In the dining room/restaurant there were heaters in place. The lift was freezing cold & the bedroom was cool. I was cold in the night but couldn’t find another blanket so I used the very heavy towelling bath robe on the bed which was more than adequate. To be fair, we didn’t ask for any extra blankets and I’m sure had we done so, they would have provided us with one.

All aspects of the Hotel stood out & that's why we always go to a Holiday in. One thing which has still to be resolved is recovery of our Military discount which was missed on payment at the desk on arrival. All staff were pleasant especially 'Yasmin' who went out of her way to accommodate our every need. So, to give the 100% Booking just need to apply the discount & inform Holiday Inn who will refund us the difference.

Definitely needs to sort out the toaster which the bread kept sticking & burning giving off smoke.

The breakfast food was amazing and staff was very friendly and respectful to my wife and 3 children. We asked for extra hour to check out and it was granted right away which was a big relief.

It would have been great if there was a sliding door to separate the parents room from the kids room for more privacy. Other than that everything else was exceptional.

Parking facilities were excellent being able to offload from the NCP Carpark under cover and check in before parking the car. A cost of £20 for the 24 hours applied which we settled at reception. Subsequently reception activated the ticket to enable us to get through the barrier upon leaving. Comfortable, quiet room. Close enough for the Registry Office where we were headed on foot. Breakfast was excellent, plenty of variety, hot plates, plenty of assistance. Our waitress, Mriktta, was especially delightful.

Having requested an early check in since we were due at a wedding at 3pm, we were firstly delighted and relieved that our room was indeed available, but then were rather shocked that you wanted £10 for each hour before the regular 3pm book in. It was 12.30 at this point but an accommodation was reached…

The location was perfect for our visit to Bristol. The rooms were some of the most comfortable hotel rooms I have ever stayed in and were super clean. We loved the hand written noted on the mirrors! The hotel staff were always happy and friendly.

The restaurant breakfast was pricey when we only wanted a quick breakfast before needing to leave. So we found food elsewhere. A couple of cleaning staff knocked on the door across our stay and when we answered the door were meet with odd faces and one spoke but walked off. We found this odd and off putting. However any we saw in the corridors always said hello and were friendly. The bathroom door didnt lock and unlock comfortably.

The parking was situated perfectly and we walked straight from the car a couple of steps into the reception area. Immediately we were pleased with how light the area was and the welcome we received. The room was easily accessible (lift) and we were pleased with how spacious our room was. There was water and a couple of snacks in the fridge and tea, coffee and biscuits. The little note on the mirror was a nice touch too. The bed was comfy and the breakfast the next morning was exceptional.

I am struggling to think of anything. However if I had to pick something it would be that the breakfast staff were so lovely but we were asked again and again repeatedly if we were happy and needed anything.

Stayed here 2 weekend in a row. First weekend wasn’t the best but second time was lovely. Smaller, but nice clean room. Had everything we needed - this time with breakfast included - which might be worth it as there are not many nice places to go out for breakfast right in a city centre and the ones we found close by were super busy over the weekend so had to gueue for a while. Staff at the front desk and at the breakfast were super nice and helpful.

This location is in the middle of the Center of Bristol and very near to mostly everything you need. It was so convenient to walk to the coach station, shopping center and clubs. The room was very comfortable and clean. Breakfast was so tasty and cooked fresh. The staff was amazing and willing to help. Good quality hotel and good service delivered. The staff was friendly, helpful, kind, understanding and they made sure we are happy. We've been to lots of hotels , but we are happy to say this is the best hotel by far. From we arrived staff was very welcoming in everyway, it was a joy staying at this hotel and we definitely will be staying at this hotel again without a doubt.

Nothing to dislike about this hotel

Staff were incredibly warm and welcoming, the room was clean and in a perfect location in central Bristol. It was quiet, the views of Bristol were amazing from the 6th floor! A two minute walk to Cabot Circus shopping centre and bus routes going all over Bristol and Somerset over the road were easily accessible.

This didn’t hugely impact my stay or recommendation of the hotel, but I did see a few parts of the hotel to be improved. Only one lift was working at the time and I did have to go to reception to request a new card a few times due to it not working for the lifts or my room, however staff sorted this out promptly. One of the lamps in my room did not work, there was a hole in the wall covered up by a curtain and I think that the restaurant inside the hotel was overpriced due to the size of the meals and also did not a very wide selection of food.

Location was ideal for my needs as it was close to the BRI Heart Hospital where I had to be the next morning for major surgery! On arrival the Hotel staff were great, making several concessions available to my wife and I, none of which applied to me, but all were pertinent to my wife and daughter for the following day.

Not being able to have breakfast due to my early heart procedure. Nothing to do with the Hotel but certainly the fear of the next day's procedures!